Shipping Policy

At Promix7, we work with trusted logistics partners to ensure that your orders are delivered safely, quickly, and without complications. Below you will find detailed information about our shipping process, delivery times, and important guidelines.

📦 1. Order Processing

• All orders are processed within 1–3 business days.

• Processing times may be slightly longer during high-volume periods or holidays.

• Once your order is confirmed, you will receive an email confirmation.

🌍 2. Estimated Delivery Times

Delivery times vary depending on the destination:

• Europe: 5–12 business days

• USA & Canada: 7–14 business days

• UAE & Gulf Countries: 6–10 business days

Note: These are estimated timeframes. Customs clearance, weather conditions, or carrier delays may extend delivery times.

🔍 3. Tracking Information

Once your order has been shipped, you will receive a tracking number and tracking link via email or SMS.
This allows you to monitor your package online at any time.

💳 4. Customs & Import Duties

• Customs duties and import taxes may be applied depending on the destination country.

• These fees are the responsibility of the customer.

• We do not control customs charges and cannot predict their amounts.

• Customs inspections may cause delays in delivery.

🛡️ 5. Damaged or Lost Packages

• If your package arrives damaged, please ask the courier to file a damage report immediately.

• Contact us within 48 hours with photos or videos of the damaged item.

• Lost shipments will be investigated with the shipping carrier, and replacement or refund will be provided accordingly.

🚫 6. Incorrect Address / Undeliverable Packages

• If an incorrect address is provided or the package is not collected, additional shipping fees may apply for re-delivery.

• Once an order has been shipped, address changes may not be possible.

📬 7. Shipping Support

If you have any questions regarding your delivery, feel free to contact us:

📩 Email: support@promix7.com
📞 Customer Support: Available 24/7